By Shailesh Kumar Shivakumar

ISBN-10: 1498725503

ISBN-13: 9781498725507

Build a Next-Generation company electronic Platform with Portals and UXP

A whole consultant to Portals and person event Platforms presents in-depth insurance of portal applied sciences and person event structures (UXPs), which shape the most important pillars of a latest electronic platform. Drawing on his adventure in a number of roles in several portal engagements, the writer promises varied views of an identical expertise platform.

The first part introduces portal via a number of viewpoints to cater to a large viewers, together with company, operations, improvement, integration, functionality, and structure perspectives. The publication information many novel and virtually confirmed versions and frameworks, resembling portal price awareness framework, portal review framework, portal overview version, portal infrastructure making plans thoughts, and portal integration thoughts. you furthermore may find out about potent electronic software suggestions, together with portal roadmap method, collaboration procedure, portal defense making plans, portal trying out approach, website positioning, and analytics making plans concepts.

The moment part dives into UXP and complicated issues. It elaborates on UXP layout suggestions, together with UXP reference structure, shopper contact aspect research, consumer adventure mapping, and responsive website design. It additionally seems to be at complicated issues, akin to next-generation portals, portal developments, portal person adventure technique, omni-channel technique, portal KPI, portal pitfalls and top practices, portal defense, portal governance, electronic software administration, and portal functionality engineering.

In the 3rd part, the booklet provides 4 case reports with regards to intranet portals, retail portals, customer support portals, and portal content material administration. It discusses enterprise drivers, demanding situations, portal strategies, and answer advantages for every of the case studies.

Written by way of a pro practitioner, this publication balances the middle issues of recent portals besides rising applied sciences within the electronic area. appropriate for the total electronic expertise group, together with IT managers, electronic architects, builders, and testers, it will give you a realistic consultant for effectively construction top practices-based electronic systems with forward-looking positive factors.

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Extra resources for A complete guide to portals and user experience platforms

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2 Business Scenarios and Portal Value Adds Business Scenario Challenges in user experience • Multiple interface and inconsistent user experience • No support for mobile devices • Poor customer satisfaction score • Lack of uniform branding • Lack of consistent and friendlier navigation Nonavailability of robust platform • Multiple systems, servers, and technologies used throughout the enterprise • No consistent or standard way of integrating these systems • Usage of nonstandard technology and architecture • High cost incurred due to nonstandard technologies and redundant software components • Usage of proprietary technology leading to vendor lock-in Launching new features and sites • Challenges in launching new website features • Challenges in expanding to new geolocations • Longer time to market • Configuring new rules to adhere to country/ geo-specific rules and regulations • Launching marketing campaigns and microsites Portal Value Adds • Portal themes and skins can be used to provide a consistent and uniform user experience • Portal multichannel capability can be leveraged to provide mobile-enabled sites • A rich, responsive, and interactive user experience can be developed on portal platform for the active engagement of customers • Self-service features, intuitive navigation, and friendlier information architecture can be used to improve user satisfaction • Template-driven page layouts and content provides a consistent user experience • Development of intuitive information architecture using portal navigation features will provide effective navigation and easier information discovery • Portal can aggregate data to provide a single interface for end users • We can standardize the integration technologies as part of portal roadmap implementation.

Their main strength lies in providing optimal integrations and exceptional user experience to drive business outcomes and cost savings. They enable the business models through various means such as self-service, collaboration, analytics, search, content management, etc. In this section we will look at the various roles of a portal and its features and types. Brief History of Portals Portals have a close relationship with the history of web browsers. Early portals emerged in the late 1990s and they provided a link-based gateway for the Internet.

This chapter mainly explores various business-related aspects of portal technologies such as portal opportunities, portal adoption challenges, typical business transformation scenarios enabled by portal, portal applicability scenarios for business use cases, and portal value realization framework. Business community, program managers and business analysts would find the techniques and concepts discussed in this chapter useful in understanding the role that portals can play in a digital transformation journey and the methodologies for evaluation and fitment of portal product.

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A complete guide to portals and user experience platforms by Shailesh Kumar Shivakumar


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